Desktop Analyst


In support of our client, a leading provider of network software and hardware-based solutions, ResourceTek is seeking a Desktop Analyst in Huntsville, AL. The right candidate will be responsible for performing duties associated with the migration and deployment of Microsoft Office 365. This is a long-term, contract position.

 

JOB DESCRIPTION

The analyst will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Operating System and application issues. The analyst will be required to perform in-house repairs of laptop and desktop computers, computer imaging, automated package deployment and inventory. Other responsibilities for this position include:

  • Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
  • Configure/reconfigure hardware, including workstations and printers including new office set up or acquisition work
  • Image computers appropriately upon arrival or as deemed necessary.
  • Work closely with other groups within the IT Department or vendors to find solutions to end-user issues or problems
  • Create and maintain accurate and consistent records of all calls and customer engagements
  • Log, monitor, and report the progress of problem resolution and advise users on status of requests
  • Support Corporate policies, procedures and best practices pertinent to Window Servers
  • Provide excellent customer service
  • Complete assigned projects in a timely and effective manner
  • Monitor and track IT assets, inventory and warranty periods of machines
  • Maintain a prompt and consistent work schedule as directed by management
  • Perform other projects and assignments as assigned to accommodate the changing needs of the department and the Company.

 

REQUIREMENTS

  • Associates Degree in IT or related field required
  • 3+ years of related work experience in lieu of a degree.
  • Experience with Office 365, Windows 10, Macintosh and Linux OS required
  • Strong Microsoft Windows and Office skills
  • Working knowledge of all Microsoft Windows workstation Operating Systems
  • Excellent customer service skills
  • Excellent verbal and written communication skills.
  • Very organized and detail oriented, with a high degree of accuracy and follow up.
  • Strong problem solving and technical troubleshooting skills.
  • Linux operating system experience
  • Mac OSx Experience
  • CompTIA A+ certification preferred
  • Dell DES notebook certification, preferred
  • Dell DES desktop certification, preferred
  • Various peripheral computer equipment, dual monitors, printers, scanners,
  • SCCM, Active Directory, remote controlling software
  • Have proven troubleshooting skills to resolved more complex issues.
  • Demonstrates critical thinking to seek out resolution to new problems.
  • Displays initiative and ownership of problems.

 

Must be legally authorized to work in the USA without sponsorship for employment visa status. ResourceTek, LLC offers an excellent compensation and benefits package including paid vacation, holidays, etc. Equal Opportunity/Affirmative Action Employer.

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What we do

RESOURCETEK provides technical staff augmentation, professional recruitment and support services to our partner clients in industry and government. RESOURCETEK has proven experience in providing the highest qualified technical talent in the areas of Engineering, Design, Construction Project Management, Information Technology and other Technical Disciplines.

"I can count on ResourceTek to understand our needs and consistently provide the right people for our projects"


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